Retours pour les consommateurs

Return conditions for Consumers

Conditions of return
Legal basis for return
You have right to recall the Agreement without stating the reason. The period for the Agreement recall (with no reason given) equals to fourteen days from the day when You or a third party specified by You, who is not the consignor, have obtained/has obtained ownership of the goods. For the Agreement recall you should inform SIBERIAN HEALTH GmbH, Charlottenstr. 77, 10117 Berlin, Tel. +49 (0) 30 2840 6980, E-Mail: info_de@sibvaleo.de by writing a post letter, a letter on e-mail or via fax. To do it, you can use the attached sample form for recall, but which is not a prescription. To meet the recall period, it is enough to send a message about a recall before the expiration of its period.

The consequences of the agreement recall
If you recall the agreement, we undertake immediately and within fourteen days from the day we have received a message about your Agreement recall, to pay out all payments that we got from you, including shipping expenses (excluding additional costs arose from the fact that you have chosen a different delivery method). For the payment recalls we use the same method payment which you have already used for the initial transaction in case you have not agreed for another conditions. The compensation is not taken for the cashback. We can refuse giving the cashback till the moment we get the goods back and till the time we get warranties that the goods were sent back. From the moment of making the recall, the goods should be returned not later than in 14 days from the moment of purchasing. You take all the responsibilities about expenditures on the recall of goods. In case of inaccurate treatment of goods that lead to loss of its qualities and properties, you have to refund all the amount of money.

Exceptions
Le droit de rétractation ne s'applique pas ou devient caduc pour les types de contrats suivants :
– livraison de marchandises non sujettes à un retour pour des raisons de santé ou d'hygiène et dont le sceau a été retiré après la livraison ou qui, en raison de leur consistance, ont été mélangées de manière indissociable à d'autres marchandises après la livraison ;
– livraison de marchandises fabriquées selon les spécifications du client ou clairement adaptées à ses besoins personnels ;
– livraison de marchandises rapidement périssables ou dont la date de péremption est proche.

Sample form for Agreement recall
If you want to recall the Agreement, please, fill in the blank and send it back.

– Address: Siberian Health GmbH, Charlottenstr. 77, 10117 Berlin, Fax: +49 (0)30 2840 6978, e-mail: info_de@sibvaleo.de – I/We give my consent to recall the concluded Agreement by me (*) about purchasing of following goods (*)
– Date of making the order (*)/date of receiving the order (*)
– Consumer's (Consumers') Surname
– Consumer's (Consumers') address
– Consumer's (Consumers') Signature (only for paper-based documents)
– Date

(*) Cross out the irrelevant information.