General information
Our Company can ship the products purchased through the online store to any region in Germany. Products once ordered and paid for are shipped via DHL.

Preparing an order
An order is prepared to ship within 1-3 business days upon confirmation of payment. Payment is considered confirmed when the money is deposited into the Company's account.

Shipping time
Shipping of your order usually takes 1-3 business days within Germany. International shipping time depends on the country of destination for the shipment.
Upon placing an order in our online store this order will be automatically assigned a number and a notification will be send to the email address that you specified in the order form. You can track your order using this number.

Shipping cost
All orders of 100.00 Euros or more are shipped free of charge within Germany and delivered by courier. 

Customs documents are not required for shipment to the EU countries.
Upon delivery to non-EU countries, the Customer should on his/her own and beforehand clarify the customs clearance conditions in the recipient country.
Orders to the countries of the EU and Europe that exceed 100.00 Euros are shipped free of charge. 
Orders to the USA that exceed 500.00 Euros are shipped free of charge. 
For the shipping costs go to the “Shipping” page.

Additional service when you order by phone
All orders of 150.00 Euros or more are shipped free of charge within Germany and delivered by courier.
Should you have any more questions about the service please contact us by phone: +49(0)30 28406980 or email: info_de@sibvaleo.de.