Question: Is my data secure in the online store?
Answer: Yes. Using the advanced settings of the online store configuration (SSL-encryption) guarantees an optimal protection of your personal data.
Question: Is there a minimum order amount?
Question: Are the products that I put in the shopping cart going to be automatically held for me?
Answer: No, since the products are held only upon confirmation of the order from Sibvaleo GmbH.
Question: How can I find out about my order status?
Answer: After placing the order you'll receive an automatically generated confirmation by email.
Question: How long will take to process an order?
Answer: An order is prepared to ship within 1-2 business days upon confirmation of payment. Payment is considered confirmed when the money is deposited into the Company's account.
Question: How long does shipping take?
Answer: We ship by DHL and it takes 1-3 business days within Germany. The international shipping time depends on the country of destination for the shipment.
Question: How much does shipping cost?
Answer: Shipping of all orders of 31.5 kg or less within Germany cost 5.8 Euros. All orders of 150 Euros or more are shipped free of charge.